Do you address your service to trolls?

Looking at some web services one might get the impression their creators assumes their audience to be fools. Once I even learned that from a manager’s side of view who stated that opinion clearly.

And why do managers may think so? Maybe for all the trolls out there and for the reports about those trolls. Maybe even for news media propagating such cliches.

True, trolls might be those folks who are loudest and most wide spread, therefore those folks who get recognized first, by number of postings and by number of places they post to. Not to forget, they get also noticed by outsiders first.

I wonder whether outsiders generally fail to dig in any deeper to recognize there are some more wise people there, so they simply don’t realize trolls in reality contribute very little. So they don’t really shape the places or communities or folks or attitudes of mind found there.

But there are more experienced and more ‘wise’ people there, even if there are trolls around. (But, rule of thumb, the more trolls the quicker the really contributing people leave.) And for all the other participants on whatever community you might look at — may it be a blog/comments ‘community’ or a fully fledged social network — the experienced folks count most.

So, in other words, trolls are like flies. Breathing the sweat of others. There and obvious. But not necessary. Those folks may be dumb. But to address your service at them gets you what? — A crap audience, I suppose.